Thursday, December 14, 2006
Internet fax services like MyFax are cheaper, paperless and as easy to use as email. If you never need to communicate with a fax machine then MyFax isn't for you; but otherwise - it's a lot cheaper and easier.
Tuesday, December 12, 2006
Want a sneak preview? Want to learn how to take advantage of the new MyFax features?
Join us tomorrow (Wednesday, December 13) for a FREE web seminar with Wendy Lowe.
Wendy will highlight what's coming, and where to find more information. You can register here.
We'll record the session so that you can in case you can't attend.
Tuesday, November 21, 2006
Why the changes? We are committed to delivering 'value for money' and eliminating any surprise or hidden fees. Making international faxing easier and cheaper helps meet both goals.
All MyFax subscribers get this benefit automatically - there's no need to do anything.
Here's the current list of countries that are included in the MyFax free fax allocation. (It will continue to grow, so feel free to check here for a current list. )
Friday, November 17, 2006
There are three common drivers:
First, like all systems, there are ongoing costs to supporting fax servers - for maintenance, telecommunications, and upgrades. While these costs are sometimes hidden in operating budgets, the onset of Microsoft Windows and Office upgrades, which trigger upgrades to fax server software, databases, etc., also trigger a search for cost effective fax server alternatives.
Second, fax server deployments don't provide the flexibility corporate customers require. As companies consolidate or expand data centers, acquire and divest business units, and assess redundancy and disaster recovery plans, the on-demand capacity of internet fax services is appealing.
Third, IT departments have better things to do, and faxing isn't always high on the list of sexy projects! Working with a reliable internet fax service provider eliminates headaches, frees up time, and provides better support for end users.
Ultimately, of course, costs matter. We've just completed a detailed study comparing the TCO for fax servers to MyFax. What really matters is how much you can save, and we're happy to tailor this assessment to your environment - just ask!
Wednesday, October 25, 2006
Make MyFax work for you:
- add another email address to send faxes from,
- have faxes sent to additional email addresses automatically
- upload your own cover page, or customize one of the existing designs
- update your credit card
- check your current usage, and account statements
- add another fax number or user.
Send and Receive Faxes Online
- send from email, or login to send online
- your last 31 days of received faxes are stored in MyFax Central
Thursday, July 13, 2006
MyFax already includes a free Outlook plugin that lets you send faxes directly within Outlook. It gives you access to your Outlook Contact list, and lets you easily set cover page options for each fax. You can download the plugin here. (Of course, you can always fax directly from any email system by addressing the email to email@example.com .)
Now, you can also fax with MyFax from within the Microsoft Office 2003 applications (Word, Excel, Powerpoint). Just choose File/Send To/Recipient using Internet Fax Service and fill in the blanks! This method also allows integration with your Outlook contacts, and use of Microsoft's standard fax cover pages.
If you're already a MyFax customer, first login and activate the Microsoft Office Integration (under Send Preferences).
Tuesday, June 27, 2006
MyFax offers lots of free things to our (paying!) subscribers:
- You can send 100 fax pages each month, for free - there's no extra charge.
- You can receive 200 fax pages each month, for free - there's no extra charge.
- Toll-free numbers are provided at no extra charge - you don't pay extra, and people sending faxes to you aren't charged long-distance fees.
- Support is free, and 24/7, and we answer the phone promptly!
MyFax does not offer a free fax service...although our competitor efax.com does. Why not?
- We don't want the distraction. Our customers matter to us, and we're focused on providing you new features, better performance and excellent support. I don't think we could deliver the same excellent service if we also had millions of non-paying customers to deal with.
- A free fax service isn't always free, but is supported by email and fax ads. MyFax isn't in the advertising business and we don't send ads to our customers.
- MyFax has value. In fact, it's a great value!
Try MyFax today and get the first month free (really!).
This notes integration makes it easy for users to send faxes (using information from within Notes) with tracking and bill-back capabilities for reporting and accounting.
We were fortunate to have the input of a great lead customer who worked closely with us to develop the requirements and test the early versions of our integration. We're not allowed to disclose the company name, but we've found this to be a great working relationship. Thanks Dave!
Thursday, June 22, 2006
In separate posts, I'll describe some of the new capabilities, and I've provided a quick list below.
Importantly, each and every change that we've made has been in response to a customers' request. We work really hard to listen, and incorporate your ideas into MyFax - making it a better and more valuable service, without increasing the price.
Here's a quick summary of some of the new capabilities:
- Faxes are now stored online for up to 31 days - and its free.
- Fax from inside Microsoft Office 2003.
- Integrated with Lotus Notes.
- More filetypes can be faxed, so you can fax Microsoft Visio drawings, *.snp , and *.mht
- Improved quality and performance, with an SLA to back it up.
Do you have ideas for making MyFax better? Just let me know.
Thursday, June 01, 2006
What's the moral of this story? That people should have the decency not to read other people's faxes (and that there are too many lawsuits, but that's a different discussion). If you don't want to rely upon the kindness of strangers, then you might want to use MyFax...
MyFax provides each customer with their own, private fax number, and delivers all faxes directly into your personal email. This means that all of your received faxes remain private.
MyFax also helps make faxing more confidential. Use your Outlook address book to choose the fax number, and avoid misdialing. Double check the fax confirmation, and make sure it went to the fax number you wanted it to. Automatically add a customized fax cover page.
For secure applications, consider using encryption, or VPN connections for larger customers. That will help meet your HIPPA fax requirements.
Tuesday, May 16, 2006
When Hurricane Katrina struck, we provided free fax services to the American Red Cross to help their communications.
We also gave free faxing to MyFax customers in the affected areas, who clearly had more to worry about than their internet fax service. (But one notable customer insisted that she pay anyway, because MyFax let her continue her business even while she was uprooted.)
Closer to home, we're rallying for the fight against cancer. Cancer has touched people close to us, and inspired our team to get active fundraising. Today we sold MyFax T-shirts; next week is a barbeque. You can help too - visit the American Cancer Society or Canadian Cancer Society Relay For Life .
And if you want to buy a MyFax T-shirt just drop me a note!
Wednesday, May 10, 2006
It reminded me of all the hidden charges that add to the cost of travelling, and my Top 3 List of Ways to avoid the irritating costs of travel:
1) Use your cell phone. (Well, first get a plan that includes roaming!). Hotel charges are wildly expensive.
2) Take the hotel shuttle when you can, and avoid the taxi charges (plus tolls, tips, minimums, etc.)
3) Don't eat breakfast at the hotel. It's convenient, but you're held hostage. Walk next door - the fresh air is good for you!
Many customers choose an online fax service like MyFax when they're travelling - and the only other alternative is to pay your hotel $3 per page or more. If you can get your email, you can get your fax - or you can download your fax from our secure web site.
Road Gladiator has some more good tips.
Thursday, May 04, 2006
GM for Job Hunters recommends using MyFax to get your resume noticed. Email applications often got overlooked - and they certainly all look the same when they are sitting in a cluttered inbox. Faxes generally get hand delivered to the hiring manager.
Here's 5 tips for using MyFax effectively in your job hunting:
- Use the fax cover page effectively. The cover page gets read - make sure it includes your best pitch.
- Be brief. Effective resumes use white space to draw attention to key points. This is especially critical when faxing your resume - lots of dense text looks unappealing.
- Be specific. Use the hiring manager's name and department. Remember that many fax machines are still shared, and unaddressed faxes only reach the recycling bin.
- Don't spam. By email and by fax, spam is bad. Focus your sales pitch.
- Follow up. Phone the day after you send the fax. Get voicemail? Draw attention to the fax.
Friday, March 24, 2006
With increasing scrutiny on corporations - and the regulations to go with it - comes another reason for using MyFax: compliance. Sarbaanes-Oxley, HIPPA, PIPEDA etc. all drive a need to control and track the flow of information, and fax machines can be a gaping hole.
Here's a recent article on the topic, at Compliance Pipeline: Faxes: The Achilles Heel in your Compliance Armor.
Here's more information on how MyFax helps with regulatory compliance and privacy.
Wednesday, February 22, 2006
Believe me, that keeps us on our toes!
We have to be good - all day, every day. We have a tremendous focus on service delivery – maintaining and improving performance; ensuring continuous, reliable operations; maintaining a live Customer Care team around the clock.
We have to listen, and we have to respond. Our team meets every week to review the new ideas we hear from customers. If you’ve got a suggestion to improve MyFax, let us know!
* (Some of our bigger corporate clients have contracts, of course…but we still treat them as if they could leave at any time!)
Monday, February 06, 2006
Our answer is very simple - no!
- We don’t disclose your fax number.
- We don't send you faxes.
- We don’t disclose your email address.
- We don’t allow advertisers to email you.
Unsolicited faxes might still reach some of our customers – mainly when an unscrupulous advertiser has identified a block of numbers that are faxes. We’ll help you switch to a new number – at no charge – if this happens to you.
Wednesday, February 01, 2006
We’ve recently added new capabilities to MyFax to help manage MyFax deployments – and they’ll help large and small customers alike. These new features include web based administration tools, so you can add new users to your account; real time reporting capabilities, so you can track usage by user and department; and some flexible pricing options. You can learn more here.
Want to tell your two friends about MyFax? Use our referral program, and earn free faxing!
Tuesday, January 31, 2006
This blog is another avenue for us to connect. We’ll use it to tell you more about MyFax, so you can take advantage of everything it has to offer. We’ll offer up some relevant tidbits and tell you more about the people behind MyFax. And we’ll listen!
So, tell us what you think! What topics would you like included in our blog?
More people think Elvis is still alive than think that faxing is a growth market! And the same people that predicted paperless offices probably think that faxing is disappearing.
Maybe traditional faxing is going the way of the dodo bird - but with internet faxing accelerating its decline.
What we see at MyFax – and hear from you - is a real shift in the market:
- Old fashioned, shared fax machines are replaced with personal MyFax accounts
- Expensive, dedicated fax lines are eliminated
- MyFax lets you do more with a fax – store it, forward it, get it on the web...
In my (not at all paperless) home office, I most appreciate the extra desk space! Why do you like MyFax?