Most MyFax customers pay as they go, with no contracts or long term commitments. That means they’re free to leave us at any time if we don't meet their needs.
Believe me, that keeps us on our toes!
We have to be good - all day, every day. We have a tremendous focus on service delivery – maintaining and improving performance; ensuring continuous, reliable operations; maintaining a live Customer Care team around the clock.
We have to listen, and we have to respond. Our team meets every week to review the new ideas we hear from customers. If you’ve got a suggestion to improve MyFax, let us know!
* (Some of our bigger corporate clients have contracts, of course…but we still treat them as if they could leave at any time!)