Tuesday, November 20, 2007

Real People work on MyFax

This week we're featured in a Wall Street Journal article on employee retention (particularly, how it's improved over the years). It follows on our Employer of Distinction award earlier this month, recognizing Protus (the parent of MyFax) as a great place to work.

What's our secret? We put a lot of effort into hiring, and hire people who care - care about our customers, our services, and each other. I think that shows in the way we work with our customers and each other, and makes coming to work much more enjoyable.

The 'Distinction' award was based on an employee survey (anonymous of course). Here's one of my favorite comments.

We put our customers and their needs ahead of the immediate needs of the corporation - that's an unselfish environment to work in. The company and its executive leadership make room for the initiative of the employees. It's not just a corporate value on paper. We're encouraged to use our strengths creatively and collectively - internally, to meet the challenges of a growing business, as well as externally,” giving back" to our community in a way that makes a difference.

Wednesday, November 07, 2007

Online Fax - the Greening of Fax Machines

MyFax has been featured recently by two journalists that focus on environmentally friendly technologies. GreenTech Pastures "Considering the Green Profile (or lack thereof) of Common Fax Machines" and Eco-logic "Nixing the Fax" (it's a TV profile - scroll down to find the segment).

Compared to using a regular, plain-old fax machine, an internet fax service like MyFax is much more 'green'. Fax machines are always on, waiting for an incoming fax - and wasting power while they wait. They also, of course, consume lots of paper because each and every page you receive is printed - this is an obvious waste of paper (and paper production is a major source of greenhouse gases).

So MyFax is very fax- it reduces energy use, paper consumption, greenhouse gases - and saves you money.

Friday, November 02, 2007

MyFax Fall '07 Update

Good news! This weekend, new (and free!) features are being added to MyFax.

If you're already a MyFax customer, you don't need to do anything - all of the new features will be ready for you Monday morning. You can access your account at MyFax Central, and Wendy has put together a quick MyFax tutorial an overview for you.

What I'm really excited about is the way these features have been developed - with your direct involvement.

That's right! We're constantly asking for your feedback - through surveys, this blog, our customer care teams, etc. - and all of the most popular ideas are included in this release.\

What's new:
  • Preview your faxes before sending (suggested by Laura)
  • Save your sent faxes (Samantha asked for this one...)
  • Forward or resend your fax (Judy...)
  • Get fax notifications on your cell phone (requested by Brian)
  • Share your account by receiving faxes on 5 email addresses (Anil, and many others!)
  • Junk fax management (for Jason...)

Plus, there's a handy new wizard that will walk you through key account settings. This is really handy for new customers, and our loyal customers who might not yet be using all of the new features.

We're always looking for ways to make MyFax better meet your neeeds, so please - let me know if you've got feedback!