Tuesday, June 27, 2006

Free Faxing?

Seth Godin highlights the many ways in which products are marketed as 'free'...but really aren't ( "Does Free Mean Free?" ). We work really hard to make MyFax pricing clear and simple so that there aren't any surprise charges.

MyFax offers lots of free things to our (paying!) subscribers:
  • You can send 100 fax pages each month, for free - there's no extra charge.
  • You can receive 200 fax pages each month, for free - there's no extra charge.
  • Toll-free numbers are provided at no extra charge - you don't pay extra, and people sending faxes to you aren't charged long-distance fees.
  • Support is free, and 24/7, and we answer the phone promptly!

MyFax does not offer a free fax service...although our competitor efax.com does. Why not?

  • We don't want the distraction. Our customers matter to us, and we're focused on providing you new features, better performance and excellent support. I don't think we could deliver the same excellent service if we also had millions of non-paying customers to deal with.
  • A free fax service isn't always free, but is supported by email and fax ads. MyFax isn't in the advertising business and we don't send ads to our customers.
  • MyFax has value. In fact, it's a great value!

Try MyFax today and get the first month free (really!).

Fax from Lotus Notes

Lotus Notes is frequently used in large enterprises and governments, and many of our users have wanted to be able to send and receive MyFax faxes from within Lotus Notes. (We've already provided integration with Microsoft Outlook and Microsoft Office 2003.)

This notes integration makes it easy for users to send faxes (using information from within Notes) with tracking and bill-back capabilities for reporting and accounting.

We were fortunate to have the input of a great lead customer who worked closely with us to develop the requirements and test the early versions of our integration. We're not allowed to disclose the company name, but we've found this to be a great working relationship. Thanks Dave!


Thursday, June 22, 2006

New Features In MyFax

This week we introduced a new release of MyFax internet fax service. Don't worry - it doesn't cost you anything, and you don't need to do anything to get the upgrade! There are no upgrade fees, and no extra charges, and you don't need to download any new software.

In separate posts, I'll describe some of the new capabilities, and I've provided a quick list below.

Importantly, each and every change that we've made has been in response to a customers' request. We work really hard to listen, and incorporate your ideas into MyFax - making it a better and more valuable service, without increasing the price.

Here's a quick summary of some of the new capabilities:

Do you have ideas for making MyFax better? Just let me know.


Thursday, June 01, 2006

Internet Fax increases Privacy

Learn to Use That Fax Machine highlights a lawsuit that was triggered by a doctor that faxed confidential information to a fax machine at the patient's place of work. The information fell into the wrong hands, the patient lost his job...and the lawsuit follows.

What's the moral of this story? That people should have the decency not to read other people's faxes (and that there are too many lawsuits, but that's a different discussion). If you don't want to rely upon the kindness of strangers, then you might want to use MyFax...

MyFax provides each customer with their own, private fax number, and delivers all faxes directly into your personal email. This means that all of your received faxes remain private.

MyFax also helps make faxing more confidential. Use your Outlook address book to choose the fax number, and avoid misdialing. Double check the fax confirmation, and make sure it went to the fax number you wanted it to. Automatically add a customized fax cover page.

For secure applications, consider using encryption, or VPN connections for larger customers. That will help meet your HIPPA fax requirements.