Faxing and Regulatory Compliance (SOX, HIPPA)

There are many good reasons to use MyFax - it's 75% cheaper than regular fax machines, lets you get your faxes anywhere, simplifies your office, etc.

With increasing scrutiny on corporations - and the regulations to go with it - comes another reason for using MyFax: compliance. Sarbaanes-Oxley, HIPPA, PIPEDA etc. all drive a need to control and track the flow of information, and fax machines can be a gaping hole.

Here's a recent article on the topic, at Compliance Pipeline: Faxes: The Achilles Heel in your Compliance Armor.

Here's more information on how MyFax helps with regulatory compliance and privacy.

MyFax. No Strings Attached?

Most MyFax customers pay as they go, with no contracts or long term commitments. That means they’re free to leave us at any time if we don't meet their needs.

Believe me, that keeps us on our toes!

We have to be good - all day, every day. We have a tremendous focus on service delivery – maintaining and improving performance; ensuring continuous, reliable operations; maintaining a live Customer Care team around the clock.

We have to listen, and we have to respond. Our team meets every week to review the new ideas we hear from customers. If you’ve got a suggestion to improve MyFax, let us know!

Steve


* (Some of our bigger corporate clients have contracts, of course…but we still treat them as if they could leave at any time!)

MyFax and Your Privacy - No Spam!

We’re frequently asked about whether we ever disclose your fax number. (The concern, of course, is about becoming a recipient of unsolicited faxes.)

Our answer is very simple - no!

• We don’t disclose your fax number.
• We don't send you faxes.
• We don’t disclose your email address.
• We don’t allow advertisers to email you.

Our business relies on happy customers, and so we maintain a very strict privacy policy.

Unsolicited faxes might still reach some of our customers – mainly when an unscrupulous advertiser has identified a block of numbers that are faxes. We’ll help you switch to a new number – at no charge – if this happens to you.

MyFax for Corporate Users

Many of our new customers first hear about MyFax from other happy MyFax customers. We’re always grateful for new business referrals, and increasingly we’ve been hearing from businesses that are using MyFax throughout the organization. (You remember that commercial - first one person got MyFax; then he told two friends, and they told two friends…and now the whole company is using MyFax.)

We’ve recently added new capabilities to MyFax to help manage MyFax deployments – and they’ll help large and small customers alike. These new features include web based administration tools, so you can add new users to your account; real time reporting capabilities, so you can track usage by user and department; and some flexible pricing options. You can learn more here.

Want to tell your two friends about MyFax? Use our referral program, and earn free faxing!

MyFax - Connecting with Customers

MyFax attracts tremendous, passionate, customers, and we’re always looking for ways to talk to – and listen to – your comments. That’s why we love our 24 hour – free – support line, because we hear about what you like, and don’t like, about MyFax. Many of you have also provided feedback in our surveys, through our MyFax referral program, and just by emailing us.

This blog is another avenue for us to connect. We’ll use it to tell you more about MyFax, so you can take advantage of everything it has to offer. We’ll offer up some relevant tidbits and tell you more about the people behind MyFax. And we’ll listen!

So, tell us what you think! What topics would you like included in our blog?

Isn’t Fax Dead? No! – The Evolution of Faxing

More people think Elvis is still alive than think that faxing is a growth market! And the same people that predicted paperless offices probably think that faxing is disappearing.

Maybe traditional faxing is going the way of the dodo bird - but with internet faxing accelerating its decline.

What we see at MyFax – and hear from you - is a real shift in the market:

• Old fashioned, shared fax machines are replaced with personal MyFax accounts
• Expensive, dedicated fax lines are eliminated
• MyFax lets you do more with a fax – store it, forward it, get it on the web...

In my (not at all paperless) home office, I most appreciate the extra desk space! Why do you like MyFax?