Wednesday, February 22, 2006

MyFax. No Strings Attached?

Most MyFax customers pay as they go, with no contracts or long term commitments. That means they’re free to leave us at any time if we don't meet their needs.

Believe me, that keeps us on our toes!

We have to be good - all day, every day. We have a tremendous focus on service delivery – maintaining and improving performance; ensuring continuous, reliable operations; maintaining a live Customer Care team around the clock.

We have to listen, and we have to respond. Our team meets every week to review the new ideas we hear from customers. If you’ve got a suggestion to improve MyFax, let us know!


* (Some of our bigger corporate clients have contracts, of course…but we still treat them as if they could leave at any time!)

Monday, February 06, 2006

MyFax and Your Privacy - No Spam!

We’re frequently asked about whether we ever disclose your fax number. (The concern, of course, is about becoming a recipient of unsolicited faxes.)

Our answer is very simple - no!
  • We don’t disclose your fax number.
  • We don't send you faxes.
  • We don’t disclose your email address.
  • We don’t allow advertisers to email you.
Our business relies on happy customers, and so we maintain a very strict privacy policy.

Unsolicited faxes might still reach some of our customers – mainly when an unscrupulous advertiser has identified a block of numbers that are faxes. We’ll help you switch to a new number – at no charge – if this happens to you.

Wednesday, February 01, 2006

MyFax for Corporate Users

Many of our new customers first hear about MyFax from other happy MyFax customers. We’re always grateful for new business referrals, and increasingly we’ve been hearing from businesses that are using MyFax throughout the organization. (You remember that commercial - first one person got MyFax; then he told two friends, and they told two friends…and now the whole company is using MyFax.)

We’ve recently added new capabilities to MyFax to help manage MyFax deployments – and they’ll help large and small customers alike. These new features include web based administration tools, so you can add new users to your account; real time reporting capabilities, so you can track usage by user and department; and some flexible pricing options. You can learn more here.

Want to tell your two friends about MyFax? Use our referral program, and earn free faxing!