Wednesday, September 03, 2008

New Features for MyFax and my1voice

In case you haven’t heard, we’ve just implemented some great new enhancements to both MyFax and my1voice, and the best part is you don’t have to buy, or sign up for anything in order to take advantage of them. As with all MyFax and my1voice enhancements, they’re free and already available to you as part of your service (of course there is a charge to purchase additional phone numbers).

For my1voice there are three big changes I think are really going to add an incredible amount of value to your service:

The first is Internet Fax Reception. Now faxes can be sent to your my1voice number! my1voice will recognize a fax call and will save the fax to your my1voiceCentral Inbox. From there you can read it, forward it, even save it to your hard drive. A great bonus to this is you will never again pick up the phone expecting to hear a human and instead be deafened with that horrible fax machine sound!

The second is what we call Web Calls. Basically, you can place a "Call Me" link on your website or in emails. Visitors to your site, or readers of your email can click this link, enter their phone number in the pop up box and my1voice will connect the caller to you at the number or extension you choose. One benefit with this is you can mask your number so callers aren’t aware of the number they’re calling, this is good because if you change your phone number or add new numbers, your callers are not affected. Callers will always be able to get a hold of you with no thinking required! This is also another great way to make sure your customers or even potential customers can reach you from yet another medium. Imagine what this can do for your business.

Finally, the third addition to my1voice is Multiple Number Support. Not only does this allow you to have both a toll free and a local number, but you can also use this enhancement to have numbers that dial directly to your auto-attendant, or extensions, queue, or mailbox.

Finally, our last enhancement applies to both MyFax and my1voice. It may not seem as flashy as the others but it’s a great addition to our service and really quite valuable.

We’ve simplified our password reset process, you can now reset your password online or you can choose to receive and email with a secure link. What this means is, if you do forget your password it is now a lot easier for you assign a new one with the absolute minimum of wait time.
So there you have it, our newest enhancements in a nutshell. To explore them further just login to your my1voiceCentral and/or your MyFaxCentral account. As always, our Technical Support Teams are available 24/7 x 7 to answer all of your questions, or if you have an Account Manager, give them a call for more information.
I’d love to hear what you think of our latest enhancements and as always if there is something you’ve been dying to see us add to either service, post a comment and I’ll put in a good word for you with our development team!

No comments: